1. Agreement and operator
Soul Bowls™ is a food ordering and subscription service operated by Soul Goods LLC (“Soul Goods,” “we,” “us,” or “our”). By using this website, creating an order, or starting a subscription, you agree to these Terms and, for purchases, the Customer Agreement. Our Privacy Policy explains how we handle personal information. If you do not agree, do not use the service or place an order.
2. Eligibility and service area
You must be at least 18 years old and able to enter a binding contract. Weekly meal-prep delivery is available only to verified addresses within Los Angeles and Orange County, California. On-demand Take Out delivery is limited to about 20 miles from our Long Beach kitchen, as shown in Take Out checkout. We may decline, pause, or cancel service when an address is outside the service area, unsafe or inaccessible, or beyond current delivery capacity. If we charge an order and then determine the address is outside our service area, we will cancel that order and return the affected charge.
3. One-time orders and weekly subscriptions
For scheduled meal prep, a standard five-meal set includes five chef-made Soul Bowls™ in 32 oz wide-mouth glass jars for $88. You may combine sets for multiple people or multiple daily meals. At checkout, you may choose a one-time order with no automatic renewal or a weekly subscription at the displayed weekly amount. A weekly subscription continues and renews every seven days until you cancel. By starting a weekly plan, you expressly authorize recurring weekly charges at the disclosed price, plus the selected fulfillment charge and applicable sales tax.
You may cancel future renewals online at any time through our cancellation page. Cancellation stops future renewals; it does not reverse an order that has already been charged and committed to production.
Take Out is our separate single-order menu at checkout.soulgood.kitchen. Bowls are sold individually at the displayed menu prices. A Take Out one-time purchase does not enroll you in a weekly meal-prep subscription.
Salads, veggie cups, and snacks
You may add made-to-order salads, veggie cups, snacks, and tasting trios to a meal-prep order at the listed prices (signature salads $14.00, build-your-own salads $15.00, veggie cups $6.00, snacks $8.00, and the tasting trio $16.00), with the dressings, bases, and toppings you choose. They count toward the order minimum and free-delivery threshold. On a weekly plan, the salads and snacks in your order are included in every renewal until you change or cancel the plan.
4. Pricing and fees
For scheduled meal prep, each five-meal set is $88, whether purchased once or through a weekly plan. Multi-person and multi-meal orders contain multiple sets, and the displayed base price scales by the number of sets. Sunday delivery: $8.88 per Sunday delivery in Los Angeles and Orange County, free on orders over $100. Sunday pickup has no fulfillment fee. Every meal-prep and Take Out order is subject to a $50 minimum order. Refundable reusable-container deposit: Disclosed before containers are issued and credited when eligible containers are returned. Order and fulfillment amounts due at checkout will be displayed before payment. We do not add undisclosed handling or service fees.
Take Out has its own item prices, courier fees, and service availability. On-demand courier fees are calculated by distance and shown in Take Out checkout; they are waived on Take Out orders over $100. Review the applicable charges, tax, and total in Take Out checkout before paying. The meal-prep delivery fee does not set Take Out courier fees.
Applicable California sales tax is calculated from the official CDTFA address rate, verified server-side, and billed by Square. Tax is added to the displayed subtotal where required. Returnable-container deposits are treated as nontaxable where California law provides, but customers remain responsible for any tax legally due.
California Redemption Value applies to eligible beverage containers, not food or other non-beverage containers. Any Soul Bowls™ reusable-container deposit is a separate business return program, not CRV.
5. Pickup and delivery
Weekly meal prep
Weekly meal prep is delivered exclusively by the Soul Good team, not third-party couriers. Sunday pickup has no fulfillment fee for one-time meal-prep orders; weekly plans require delivery. We will provide the pickup location and available window before fulfillment. Meal-prep delivery is available to verified addresses in Los Angeles and Orange County, is scheduled for Sunday, and costs $8.88 per order, or nothing on orders over $100.
Take Out
Take Out orders may be delivered by on-demand courier partners such as Uber Direct or DoorDash, or by a Soul Good courier, depending on availability.
On-demand delivery runs Thursday through Sunday within about 20 miles of our Long Beach kitchen. A courier fee is added at checkout unless your order is over $100. Every order has a $50 minimum.
Check the menu for current items, service times, and pickup or delivery options. Courier availability and delivery coverage depend on your address. Review tax, courier fees, and your total at Take Out checkout before paying.
For all deliveries
Pickup and delivery windows are estimates and may change because of traffic, weather, building access, safety conditions, or events outside our reasonable control.
Delivery customers are responsible for providing a complete address, access instructions, a safe delivery location, and a working phone number. If no one is available, you authorize us to leave the order in the safest reasonably available location unless you give different instructions. Pickup and delivery orders should be retrieved promptly and refrigerated. We are not responsible for deterioration caused by delayed retrieval, incorrect instructions, or unsafe storage.
6. Menu changes and availability
Customers may choose the displayed number of bowls from the current lineup: Glow Bowl™, Golden Harvest Bowl™, Jerk Wellness Bowl™, Performance Power Bowl™, Herb Chicken Nourish Bowl™, Anti-Inflammatory Bowl™. Items marked sold out cannot be selected. The mix confirmed at checkout applies to the order. Ingredients or builds may change based on quality, seasonality, supply, and kitchen capacity. We may make reasonable substitutions of comparable quality and will disclose material changes when practical. Website photos are illustrative and do not guarantee exact presentation.
7. Gatherings and culinary bookings
Gathering estimates are available for addresses in Los Angeles County. Bowl delivery starts at 10 bowls and may include salads, veggie cups, and snacks at menu prices. Plated service is $55.00 per guest with a $555.00 food minimum, plus $500.00 culinary support. Delivery and sales tax are shown in the estimate.
An estimate is not a reservation or invoice, and it expires after 30 minutes. Requesting a booking doesn’t reserve a date. After we confirm availability, we send a contract and Square invoice; a 50% deposit reserves the date once the contract is signed, and the balance is due on the event date before our team arrives. There is no automatic charge. The signed contract controls for that event.
8. Pathway Finder and food information
The Pathway Finder and the “by food group” information on our menu suggest food based on your answers and on the ingredients printed on our labels. Food groups describe ingredients as USDA MyPlate groups them; they don’t measure nutrients or amounts. This information is for choosing food you’ll enjoy. It isn’t medical or nutrition advice, doesn’t diagnose or treat any condition, and isn’t a promise of any health result. Talk with a registered dietitian or healthcare provider about specific dietary needs, and always review ingredients and allergens before ordering.
9. Allergies and food safety
Our kitchen handles common allergens, including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy, and sesame. We cannot guarantee an allergen-free environment or prevent all cross-contact. Customers with severe or life-threatening allergies should not order. Ingredient and dietary information is not medical advice.
10. No-refund and exchange policy
Because our products are perishable and prepared for a specific delivery, completed orders are final and nonrefundable, including for change of mind, taste preference, missed pickup or delivery, or failure to retrieve an order promptly.
If an item is missing, incorrect, damaged, or spoiled when delivered, contact us within 24 hours with your order details and, when reasonably available, a photo. After verification, our remedy is an exchange, replacement, or account credit of comparable value at our discretion. Nothing in this policy limits rights that cannot legally be waived.
11. Reusable containers
When a reusable-container deposit applies, its amount and return terms are disclosed before the containers are issued and the deposit is collected separately from the order or subscription. Eligible deposits are returned as an account credit or refund after the corresponding containers are returned reasonably clean and undamaged through the return method we provide. Lost, unreturned, or materially damaged containers are not eligible for deposit credit.
12. Acceptable use and intellectual property
You may use this site only for lawful personal purposes. The Soul Bowls™ name, logo, recipes, copy, illustrations, photography, and site content belong to Soul Goods LLC or its licensors and may not be copied, sold, or commercially exploited without written permission.
13. Newsletter and communications
We send transactional messages about sign-in, orders, plans, bookings, and applications you make. The Soul Good newsletter is optional and sent only after you confirm your subscription; every issue includes an unsubscribe link. You can manage email and other choices on Your Privacy Choices.
14. Food for the Soul community meal drives
Food for the Soul meals are free. At every drive, meals are served first come, first served, while supplies last, and no one is asked for identification, proof of income, immigration status, residency, or membership, or required to take part in any program, service, sale, or religious activity. Food for the Soul meals are for anyone who comes. No one is turned away or treated differently because of race, color, religion or creed, national origin, ancestry, citizenship or immigration status, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, genetic information, marital or family status, military or veteran status, income, housing status, or any other characteristic protected by law.
Organizations in Los Angeles and Orange County may apply to host a drive. We review complete applications in the order received using our published criteria: community need, open access, a safe site, and workable logistics. We don’t consider protected characteristics of an organization or the people it serves. Applying doesn’t guarantee a drive. Hosts are responsible for permission to use their site, a safe setup, and following our food-safety and handling guidance; we may reschedule or cancel a drive for safety, weather, food-safety, or capacity reasons. Hosts may not collect personal information from meal recipients without their clear permission, and may not use drives for fundraising, sales, or recruitment.
15. Disclaimers and limitation of liability
To the fullest extent permitted by law, the website and service are provided “as is” and “as available.” We do not guarantee uninterrupted site access, specific health outcomes, or uninterrupted availability of any menu item. Our liability for a claim relating to an order will not exceed the amount paid for the affected order, except where a different limitation is required by law. These Terms do not exclude liability or consumer rights that cannot legally be excluded.
16. Governing law
California law governs these Terms. Any dispute not resolved informally will be brought in a court of competent jurisdiction in Los Angeles County, California, subject to any non-waivable right to bring a claim elsewhere or in small claims court.
17. Changes and contact
We may update these Terms prospectively. Material subscription changes will be communicated as required by law before they take effect. Questions may be sent to contact@soulgood.com or by mail to Soul Goods LLC, 2450 Colorado Ave, Suite 100E, Santa Monica, CA 90404.